Refund policy
At Alcalima, we want you to love what you wear. If something isn't right, here's how returns and refunds work.
1. Return Window
You have 14 days from the date you receive your order to request a return.
2. Change of Mind Returns
If you'd simply like to return an item, wrong size, changed your mind, or it's not what you expected. You're welcome to do so under these conditions:
- The item must be unworn, unwashed, and in its original condition, with tags attached.
- Return shipping costs are the customer's responsibility.
- Once we receive and inspect the item, your refund will be processed to your original payment method, minus the original shipping cost (if applicable).
3. Faulty or Damaged Items
If your item arrives faulty or damaged, we've got you covered.
- Contact us within 14 days of delivery at support@alcalima.com, including clear photos of the fault or damage.
- Once verified, Alcalima covers the full cost of return shipping, and you'll receive a full refund or replacement, your choice.
- Please don't send the item back before we've confirmed the fault. We'll provide instructions once your claim is reviewed.
4. How to Start a Return
- Email support@alcalima.com with your order number and reason for return.
- For faulty or damaged items, attach photos showing the issue.
- We'll review your request and reply within 2-4 business days with next steps.
- Pack the item securely and send it to the address we provide.
5. Refunds
- Once your return is received and inspected, we'll notify you by email.
- Approved refunds are issued to your original payment method within 5–10 business days.
- Original shipping fees are non-refundable.
6. Non-Returnable Items
The following items cannot be returned unless faulty or damaged:
- Items marked as final sale
- Special collections
7. Exchanges
The fastest way to get a different size or color is to return your original item (see above) and place a new order.
8. Questions?
Reach out to us at support@alcalima.com. We're happy to help.